IP Call Center
IPCC (IP Call Center) is a kind of call center construction method with IP technology and IP voice as the main application technologies, it uses IP transmission network to transmit and exchange information such as voice, image and text.
IPCC is a functional entity that combines multiple channels such as telephone, fax, email, and web to achieve customer service. It is a complete comprehensive information service system based on computer telephone integration, which fully integrates a few technologies in the fields of communication network, computer network and information, and connects with the enterprise. IPCC call center can provide users with a variety of services in a high quality, high efficiency, and in an all-round way, thereby minimizing the cost and maximizing the profit of the enterprise.
